Orange Sierra Leone, one of the country’s leading mobile network providers, issued an update regarding its ongoing network upgrade project on Saturday afternoon. The project, aimed at improving service quality and expanding access to 4G technology nationwide, is expected to greatly enhance customer experience, once completed.
As part of the current phase, the company is conducting a network swap to boost coverage and performance. However, the mobile provider cautioned that customers may experience temporary disruptions or reduced service quality during the optimization process.
“There may be some impact on customer experience during the optimization,” the company said in its statement. “We apologize for any inconvenience this may cause.”
Orange Sierra Leone emphasized that it is implementing measures to minimize the effects of the transition, ensuring that the period of disruption is as brief as possible. Customers were encouraged to reach out with any issues or concerns through the company’s 24/7 communication channels, which include phone support, social media, and other online platforms.
“All our communication channels are at your disposal 24/7 for more information and support,” the company reiterated, assuring its commitment to providing transparent updates throughout the upgrade process.
This network upgrade is part of Orange’s broader efforts to remain Sierra Leone’s top mobile network provider, especially in rural and underserved regions. With their 4G+ internet service already recognized as one of the best in the country, the company is continually seeking opportunities to improve its infrastructure, ensuring reliable and high-speed connectivity for its growing customer base.
Once the upgrade is complete, users can expect enhanced network stability, faster internet speeds, and a better overall experience, helping to bridge the digital divide and enhance communication services across Sierra Leone.