Orange-SL Offers Long Standing Subscribers 5Gb
By Lamin Bangura
Orange Sierra Leone, on Monday, October 7th 2024, commenced its Customer Service Week at the company’s Hill Station headquarters in Freetown.
The event was organized to not only celebrate the core values held by Orange Sierra Leone, but also to reflect on the journey they have undertaken thus far, with a hopeful eye towards their future endeavors.
Contextually, the primary objectives of the launch were to celebrate the company’s core values, reflect on its journey thus far, and set the stage for a promising future. It aligns with celebrating Excellence in Customer Service Week from October 7 to 11 2024, a crucial period to recognize and applaud Orange Sierra Leone’s employees for their outstanding dedication to serving their customers.
The launch ceremony was graced by the presence of dignitaries representing the Ministry of Information and Civic Education, Ministry of Foreign Affairs, Ministry of Communication Technology and Innovation, Orange Money and dedicated Orange Sierra Leone staff, among other distinguished guests.
CEO of Orange Sierra Leone, Sheku Amadu Bah, conveyed his immense pleasure in addressing the gathering as they inaugurate Customer Service Week 2024. He underscored the company’s unwavering commitment to excellence, dedication to innovation and their relentless pursuit of delivering exceptional customer service, making reference to the Customer Perception initiative, as concrete proof of their dedication to that cause.
Bah went further to elaborate on the recent ‘Orange is here’ launch program, stressing that it is their vision to improve the daily lives of Sierra Leoneans through wonderful and responsible digital services. This week is about celebrating their dedicated Team, The Customer Service Team, although it is not an easy task because of the challenges they are facing. He appreciated their efforts and hard work, as they are at the front line of the Brand and have delivered exceptional service. He is proud of their efforts and resilience and their unwavering commitment to their customers in Sierra Leone. He officially launched the Orange Customer Service Week.
The overarching goal of the event, as reiterated by Bah, was twofold: firstly, to take a moment to acknowledge and appreciate the significant strides they have made as a pillar within the Sierra Leonean community and, secondly, to celebrate the paramount importance of customer service and the dedicated individuals who serve and support customers on a daily basis.
Alpha (Sulaiman) Bundu, Director of Customer Experience at Orange Sierra Leone, stressed the paramount significance of Customer Service Week, emphasizing that this period serves as a unique opportunity to recognize and applaud the outstanding work carried out by Orange Sierra Leone employees in serving their cherished customers. He stressed the need to embrace customer-centric principles, and encouraged all staff to proactively seek to understand customer needs and expectations.
The Minister of information and Civic Education, Chernor Bah, commended and thanked the company for their good work.
The event comes with a surprise, as the company awards customers who have been with them for 20 years, 5Gb data.
As part of the event, various departments within Orange Sierra Leone had representatives, who shared insights into customer interactions and satisfaction. Teams from the Trade, Call Center, and Shop departments recounted their experiences in ensuring customer retention and satisfaction.The launch of Customer Service Week by Orange Sierra Leone signified the organization’s unwavering commitment and
determination to provide the people of Sierra Leone with the best telecommunication network service. The event placed a significant emphasis on the importance of customer service, and the collective responsibility of every employee in creating exceptional customer experiences. Orange Sierra Leone stands poised to embrace innovation and continue serving its customers with care and excellence.